Transition – New Dawn Support Services Ltd

Transition can be a positive and exciting time when your move is planned to suit your needs and everyone is working well together. We have a wealth of experience supporting people and their families through the changes that transition involves and the uncertainty surrounding these changes.

By working together with you and your support network, we can create a structured and flexible transition plan which will help to alleviate your worries.

We facilitate open and honest communication throughout your transition journey, providing clarity and reassurance when it is needed most. We will be there to support you in a way that suits you as you move into your new home and going forward.

We believe that every person has the right to live the life they want. Your support team will help you do what you enjoy and will be there for you and your support network whenever you need us.

We work with you and the people who are close to you to develop a tailored transition plan that outlines everything you expect, want and need. But we understand that things change, so we can review and change your plans as and when you need.

Our approach to transition

Our proactive and person-centred approach to support ensures that your transitions, at whatever stage of life, are positive and smooth.

We work in partnership with both children and adult teams to create clear pathways for people in transition. As a provider, we give you control of the processes and inform at every stage, whether you’re considering options around housing, social activities, education or careers.

We work with a range of partners during the planning and provision of transition services, spending time with others within your circle of support to develop positive relationships.

We understand and work hard to anticipate and sensitively manage the many complex concerns and emotions relating to transition, including:

Changes in funding
Retaining existing friendships and relationships
Change in service provider
Change in location, setting or routine
Being more independent
Feeling safe and secure in your new home

In response, we are set up to provide a range of transitional support to people and their families including:

Signposting to and navigating through information
Assistance in evaluating available options
Providing a nominated contact to co-ordinate the transition process
Undertaking a holistic assessment, understanding both aspiration and need
Co-designing person-centred support and transition plans
Matching support teams personality and skills to each individual
Involving family and circles of support
Help to understand their rights
Providing support in all locations; including home, college, place of work, or in their local community.

We are experienced in supporting people who have complex needs and whose behaviour may be described as challenging. Many of the people we support have, in the past, been in placements which have failed; they are now living successfully in their new home or receiving community support.

Our teams’ experience, as well as feedback from individuals and their families, tells us that consistency, reliability and open communication were the key success factors to their transition and in response we have developed a robust and clear approach to respond to future transition need.

Our transition process

We have four key stages to ensure a successful transition. Our priority is supporting you to transition from your existing provider with ease.

We ensure continuity of service and minimise disruption for you by:

Working in partnership with your outgoing provider to transfer and develop your existing support plans
Committing to open and timely communication with you and your families during the transition process
Establishing positive relationships with key stakeholders and healthcare professionals to devise personalised support plans

Stage 1 – Introductions

The transition process starts with an initial assessment, where we begin to understand your motivations, needs, concerns, hopes, dreams and what you want to achieve.

Our key aim here is to get to know you, who the important people are in your life, and build a greater understanding of your history, routine and current support. This involves meeting you, your family, your existing carers and any linked professionals.

To aid this process we have created a Welcome Book, available in easy read format, which introduces Caremax Support Services and outlines what you can expect during this process.

Stage 2 – Developing the transition plan

We arrange a transition planning meeting with you and your support network to co-design a robust and detailed transition action plan. The plan will map out the steps required from all parties to produce a smooth transition into your new home and is tailored to suit your needs.

This will piece together all the practical tasks of customising your room, your move-in date and how you will move in. It will also include arranging visits to your new home to meet potential housemates and staff members.

All outcomes from transition visits are monitored by filling in a ‘Transition Feedback Recording Form’ this evidence gathering provides a great opportunity to iron out any issues and build on positives prior to you moving in.

Stage 3 – Implementing the transition plan

A transition can be taken at a pace to suit your personal needs, whether completed in a few weeks or a few months. Once your move has taken place, our transition planning process continues and we offer a ‘settling in’ approach that extends into the first 3-6-months of support.

Prior to you moving into your new home, we can help you with:

Selecting and buying furniture/décor/equipment
Arranging bills/utilities/household accounts
Meeting other tenants to establish friendships
Submitting benefit applications if applicable
Registering with primary health services, including GP, dentist and optician
Active involvement in staff recruitment and training.

Our transition processes allow staff to build an understanding and relationships with the individuals. This includes a mixture of:

Visits to your current home or college to continuing building positive relationships and observe positive support practice that works for you
Shadowing current staff or carers and working with your family to really understand your needs and background
Working with professionals to develop support strategies for you
Providing you with support in the community and co-ordinating visits (possibly including an overnight) at the new setting.

Stage 4 – Reviewing the transition plan

We will hold regular review meetings with you and everyone involved in your care and support. During these review meetings we discuss how the transition plan is progressing and identify what is working well and what requires more work.